Support

Email: hello@herdinglabs.com I read every message. One-person studio means your email lands in my actual inbox, not a ticket queue.

What to include (so I can help fast)

• App name and version
• Device: iPhone/iPad model
• iOS version: (Settings → General → About)
• What happened: what you expected vs what you saw
• Steps to reproduce: 1–2–3, if you can
• Screenshots: optional, but usually clutch

Common Glow

Visit Common Glow support for help with its questions, local progress and one-time library unlock. Its Privacy Policy explains device storage and in-app deletion controls.

MISLINE puzzle progress and Editions

MISLINE saves puzzle progress on your iPhone. Editions is a one-time library unlock. To restore it on another iPhone, use Restore purchases in MISLINE with the same Apple Account. Restoring Editions restores library access; it does not transfer puzzle progress between phones.

Subscriptions, trials, renewals, and refunds

All subscriptions are handled by Apple (StoreKit). If something looks wrong, tell me what you’re seeing and your Apple account region, and I’ll help you figure it out. Refund requests are ultimately processed by Apple, but I’ll point you to the right path.

Bug reports

If the app is crashing, freezing, or showing weird UI, the best email is the one that includes your device + iOS version and the exact screen you were on. If it only happens sometimes, tell me how often.

Feature requests

Tell me the problem you’re trying to solve, not just the feature. The best ideas are the ones that save you time or reduce the amount of thinking you have to do.

Data export or deletion

Request export or deletion by emailing hello@herdinglabs.com from the address you use in the app (if applicable). I’ll confirm what I can delete (and what Apple controls) and message you when it’s complete.

Press / business

If you need a quick statement, screenshots, or an interview about any Herding Labs app, email hello@herdinglabs.com and put PRESS in the subject.